Frequently Asked Questions
Everything you need to know about our handcrafted crystal jewelry.
Are the crystals in your jewelry authentic?
Yes, we pride ourselves on sourcing 100% natural, ethically mined gemstones and crystals. Each piece comes with a certificate of authenticity to ensure quality.
How should I care for my crystal jewelry?
To maintain the luster of your jewelry, avoid contact with perfumes, lotions, and water. We recommend cleaning your crystals with a soft, dry cloth and storing them in the provided velvet pouch.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 10-15 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless defective.
Can I request a custom jewelry piece?
Absolutely! We love creating bespoke designs. Please contact our support team with your preferred crystal and setting, and we will provide a personalized quote.
What materials are used for the metal settings?
Most of our jewelry is crafted using 925 Sterling Silver, 14k Gold Fill, or hypoallergenic Stainless Steel to ensure comfort for sensitive skin.